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Utility Services Information


To sign up for new residential service please complete the WATER/SEWER/REFUSE SERVICE APPLICATION.  To access application click on one of these links. English (fillable) or Spanish Completed applications can be submitted to Utility Billing by FAX (623) 333-0201, EMAIL   mail or in person. 

For commercial or temporary services and questions please contact the Water Billing Division at (623) 333-2005 one of our representatives will be happy to assist you.

Business Hours for City Hall and the Customer Service Center are:
Monday - Thursday, 7:00am - 6:00pm.  

        •  All new residential accounts require a deposit
        •  Payment options for deposit are:
                 $175 paid in full at time of application
                 $200 billed installments with $80 due at application
        •  All unoccupied residential accounts require a $250 deposit due at application
        •  Commercial account require a $300 deposit due at application

        •  When services are disconnected for non-payment the deposit required to re-establish   
           services is increased to $250
        •  Deposits will be refunded when service is discontinued and account is paid in full
        •  Water application service fee:
                 $60 for standard service (next business day or after) 
                 $100 for same day service       
        •  To accommodate for inspections of homes for sale, real estate agents will be allowed to 
           turn-on water for three days with payment of $100 service fee
Note: In May of 2010, the State of Arizona adopted House Bill 2450, which imposed limits on a municipality’s ability to collect delinquent utility bills from the owner of the property. State law now requires a city to enter into a contract with an individual to provide service for utilities. Because of this state law, the City of Avondale had to make changes to its City Code.