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Water Billing Division
City of Avondale
Utility Billing
11465 W Civic Center Drive, Suite 260
Avondale AZ 85323
7:00 a.m. to 6:00 p.m. Monday – Thursday
Phone: (623) 333-2005
Fax: (623) 333-0201
Voice/TTY: (623) 333-0010



To Start Utility Services (click here)

STOPPING SERVICE (Moving/Vacating) 
All water and sewer charges will continue to be the responsibility of the accountholder until the City is
notified in writing to close the account. 

24 hours, 7 days a week:  (623) 333-4400 

Kindly Note:  Requests for new water service turn-on called in after hours are charged a $100 fee.  Please click the link above "To Start Utility Service" for more information

Automatic Payment “Sure Pay”: This method authorizes the City of Avondale to automatically withdraw payment for utility bills from your bank account and eliminates the worry of paying your bill on time. Sure Pay enrollment information is printed on the back of your bill. 

Send a check (no starter checks) or money order using the envelope enclosed with your bill. Make checks payable to the City of Avondale. Kindly allow sufficient time for your payment to reach us by the DUE DATE.

Drop Box:
The drop box is located in the circular driveway on the south side of the City Hall Complex. Place your check (no starter checks) or money order in an envelope and include your stub with payment. Please do not place cash in the drop box

Online: Visa/MasterCard and Credit/Debit payments are NOW accepted through NEW online Utilities Services.  To become a Registered User the account number and name on account (must be entered exactly like it appears on the bill) are required.  All payments processed throught the Utilities Services will be posted to accounts immediately.  

Phone: Visa/MasterCard payments accepted over the phone at (623) 333-2005. 

In Person:
We accept cash, check, money order, Visa/MasterCard in person at the One-Stop-Shop area on the first floor of City Hall. 

If payment is not received by the due date on your bill, the entire amount shall become past due and a Final Notice will be issued.  If you receive a Final Notice, all past due amounts must be received by the Final Notice date or waterservice is subject to turn-off.  If your water is turned-off for non-payment, you will be required to pay your bill in full plus a turn-on charge of $60 and up to a $250 deposit with guaranteed funds before your water can be restored.  A dishonored payment/returned check will result in a $25 fee and all future payments must be made with guaranteed funds. Guaranteed funds: Cash, Cashier’s Check, Credit/Debit Card or Money Order.